Credsync Privacy Policy

(Last Updated on 18 September, 2025)

1. Introduction

This Privacy Policy ("Policy") explains how CredSync Consulting ("CredSync", "we", "our", or "us"), a partnership firm constituted under the Indian Partnership Act, 1932, collects, uses, stores, protects, and discloses personal information obtained through https://credsync.co.in ("Website").

By accessing or using the Website or submitting an enquiry, you consent to the collection and use of your information in accordance with this Policy and applicable Indian laws, including the Digital Personal Data Protection (DPDP) Act, 2023.

2. About CredSync

CredSync Consulting is a loan facilitation and financial consulting firm. We assist prospective borrowers in connecting with partner Banks and Non-Banking Financial Companies (NBFCs) for financial products.

CredSync is not a bank, NBFC, or lender. Loan approval, interest rates, sanction, tenure, and disbursement are determined solely by the respective lending institution.

3. Information We Collect

A. Information Provided Directly by You

At present, the Website collects only limited personal details through our enquiry forms:

• Name

• Mobile Number

• Product Preference

We do not intentionally collect Aadhaar numbers, PAN cards, bank statements, salary slips, KYC documents, payment card details, passwords, or financial account credentials through the Website.

B. Automated Information & Cookies

When you visit the Website, our servers or analytics providers may automatically collect standard technical log data (e.g., IP address, browser type, operating system, and referral URLs) using cookies or similar technologies solely to ensure website security, functionality, and traffic analysis.

4. Why We Collect Information

We collect and process your personal information solely for the following legal and operational purposes:

• To respond to your enquiry;

• To understand your financing requirement;

• To connect you with an appropriate lending partner (Bank/NBFC) upon your request;

• To communicate with you via phone call, SMS, or WhatsApp regarding your enquiry; and

• To maintain, secure, and improve our website operations and customer support.

5. Sharing & Disclosure of Information

We value your privacy and do not sell, rent, or trade your personal data to third-party marketers. Your information is shared strictly under the following conditions:

• Partner Lending Institutions: We share your contact details and loan requirements with authorized Banks and NBFCs solely to evaluate, process, and contact you regarding your loan request.

• Service Providers: We may share data with trusted IT and hosting vendors who assist us in operating our Website, subject to strict confidentiality obligations.

• Legal Compliance: We may disclose information if required to do so by applicable law, court order, or governmental authority.

6. Data Retention & Security

• Retention: We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected or to comply with statutory and legal requirements.

• Security: We implement appropriate technical and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights & Withdrawal of Consent

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access & Correct: Request details about your personal data held by us or update inaccurate information.

• Withdraw Consent: Withdraw your consent for data processing at any time by contacting our Grievance Officer.

• Erasure: Request the deletion of your personal data, provided it is no longer required for regulatory or legitimate business purposes.

Upon receipt of a consent withdrawal request, we will cease processing your personal data within a reasonable timeframe.

8. Minors

Our Website and services are intended solely for individuals who are at least 18 years of age. We do not knowingly collect personal data from minors.

9. Grievance Redressal Officer

In compliance with the Information Technology Act, 2000, and the rules made thereunder, as well as the DPDP Act, 2023, the details of our Grievance Officer are provided below:

• Name: Abhijeet Singh Rathore

• Designation: Grievance Redressal Officer

• Email: care@credsync.co.in

• Office Address: Suite B-15, H161, BSI Business Park, Sector 63, Noida, U.P. - 201301